Since BMI was released, my access via Chrome on my iPad worked smoothly and I received new data every few seconds. However, my BMI dashboard has been frozen for a few days and always shows the same values, even if the real-time display pulsates and suggests that it is current data.
Thanks for reaching out about your issue, and welcome to our community!
We’ve just made some changes under the hood to make updates more regular over BMI. Updates should come through in about 5-10 minutes, which is fast enough for the slow-moving nature of large batteries. But we will definitely change the “real-time” wording to reflect the few minutes it has been since the last data update.
This is definitely unusual though, If you send us your serial number at our contact page, we can take a look behind the scenes to make sure everything is OK.
Thanks again for letting us know about your issues, I’m keen to get them resolved!